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Find answers to commonly asked questions about Mettle Tweed clothing
We apologise for any inconvenience caused. Please fill out the return exchange form at the following link:https://mettletweed.com/pages/return. Once the order is picked up, you will receive a coupon code within 72 hours. Use this code to place an exchange order with us following the same procedure mentioned above.
If you have any other queries or concerns, please feel free to reach out to our customer service team. We are here to assist you with any assistance you may need. Thank you for choosing MettleTweed.com for your techwear needs!
The amount deducted will be reflected back to your original payment mode within 5-7 working days.
We offer free 14-day no-questions-askedreturns/exchanges. Refunds are swiftly processed within 24 hours upon pickup of the return order. For prepaid returns, the refund is directed back to the original payment source, with the credited amount typicallyappearing within 5-7 working days from pickup. For COD returns, the refund is credited to your chosen mode of payment (you can fill this in when placing the return request) within 5-7 working days from pickup.
When purchasing, check the product's service policy. Any item marked as 'No return/exchange available' can only be returned or exchanged if a wrong or defective item is received. Items on Sale are not available for Return or Exchange unless the item is defective.
Once your order is placed, we ship it within 24 hours. It takes up to 5-7 working days for the order to be delivered.
Yes, we do have shipping charges based on the order value. For orders with a value of Rs.999 or below, a shipping fee of Rs.150applies. Additionally, for Cash on Delivery (COD) orders, there is an additional shipping charge that is calculated at checkout.
After placing the order, you will receive a confirmation email on your registered email address. In this email, you have the option to edit your address or cancel the order. However, once the order isshipped, we are unable to cancel or make any changes to the delivery address.
To use a coupon code, please follow these steps while placing your order:
- Go to our website
- Add the desired product to the cart
- While checking out, enter the discount code in the coupon section
- Proceed to complete your order
If a product is currently out of stock, you can subscribe to the website by clicking on the "Notify me when available" option. We will notify you once the product is back in stock.
In case the reverse pickup service isn't available in your pincode, you can self ship your product. We provide reimbursements only up to Rs.150 for any self shipping charges incurred. We advise our customers to use online return form given in our Return/Exchange policy. For any help, please reach us at 8850102236. We'll guide you through the return process.
We currently do not have any active discounts in place. However, when you proceed to the checkout page, you'll be presented with available deals and discounts.
We manufacture across the world.